EXPERIENCE

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People-centric, customer-first professional transitioning into Technology Account Management/ Onboarding Specialist with a 10-year track record of driving customer retention through active engagement. I employ a charismatic, relationship-oriented approach that fosters trust and facilitates informed decisions. Skilled in prospecting, lead qualification, objection handling, and managing high-volume pipelines. Known for reading customer intent, personalizing outreach, and creating rapport to maximize engagement and conversions. Thrives in data-driven, fast-paced environments while leveraging human connection to create meaningful relationships. Metrics-driven, disciplined in follow-ups, and experienced in CRM management across multiple channels. 

Greystar Property Management – Leasing Professional

Denver, CO | Dec 2023 – Present

• Generated and managed a high-volume pipeline, contributing to 85% leased in 11 months during a 252-unit luxury lease-up despite a saturated market.
• Delivered strong conversion results: 35% show-to-application and 23% lead-to-close, consistently moving prospects from initial interest to qualified next steps.
• Maintained a 98% on-time follow-up rate, demonstrating BDR/SDR-level outreach discipline and reliable multi-channel prospect engagement.
• Prospected and conducted targeted outreach to local businesses and community partners to increase foot traffic and brand awareness.
• Delivered tailored tours and virtual walkthroughs (demos); identified needs and overcame objections by reading customer behavior and adjusting messaging.
• Used multiple CRM systems to log activities, track pipeline stages, schedule follow-ups, and maintain accurate data hygiene.
• Managed a 283-unit affordable housing pipeline with complex qualification criteria, demonstrating attention to detail and clear communication.
• Supported non-English speaking customers using conversational Spanish to improve clarity and trust.

Atlanta, GA/ Denver, CO | 2019-2023

Server/Bartender & Shift Leader — Events, Dining, & Hospitality (2019–2023)

• Cultivated empathetic, high-touch service relationships with diverse guests, establishing trust and rapport from the first interaction—mirroring the relationship-building essential in onboarding.
• Orchestrated high-volume service (300+ guests/night) while sustaining clear, composed communication across kitchen, bar, and host teams—enhancing cross-functional collaboration.
• Customized service based on individual needs, demystifying complex menus and processes through clear, approachable explanations.
• Directed shifts by allocating sections, coaching team members, monitoring service flow, and de-escalating issues with professionalism and care.

Event Management Assistant — The Classic Center (2019–2020)

• Coordinated large-scale events (up to 4,000 attendees), streamlining logistics to ensure smooth, predictable guest experiences from arrival to completion.
• Liaised with tour managers, event planners, cast, and crew to align expectations and resolve issues promptly—parallel to guiding stakeholders through onboarding workflows.
• Developed social media content and promotional assets to inform, educate, and engage audiences.
• Delivered clear, consistent updates to internal teams, optimizing coordination and reducing operational friction.

Atlanta, GA | 2019-2021

Meals on Wheels Atlanta - Digital Marketing and Outreach Specialist (2019–2021)

• Built a digital marketing function that generated $300K+ in revenue.
• Expanded social presence from 150 → 4,000 followers (2500% growth).
• Implemented analytics tools and delivered insights to leadership for data-driven decisions.
• Created clear B2C/B2B content and led a full website rebrand to improve clarity and usability.
• Managed cross-functional projects and teams to deliver consistent, high-quality outcomes.

Revved Up Kids - Social Media and Client Engagement Consultant (2020–2021)

• Simplified sensitive, complex topics into clear, approachable content to support understanding and trust.
• Adapted messaging for diverse audiences, mirroring the ability to tailor onboarding materials to different learning styles.
• Collaborated cross-functionally to ensure content aligned with organizational values and goals.
• Built structured, educational content and storytelling campaigns that guided audiences through learning journeys.
• Used data, analytics, and SEO insights to refine communication strategies and improve engagement continuously.

Atlanta, GA | 2015-2019

Grubbly Farms - Marketing Coordinator and Office Manager

• Partnered with leadership to develop a clear brand narrative—building skills in cross-functional collaboration and structured communication.
• Created social content that engaged 4,500+ followers, strengthening skills in audience education and relationship-building.
• Managed budgets and coordinated product and content projects, demonstrating ownership, organization, and process management.
• Represented the brand at events through public speaking and information-sharing, reinforcing strengths in teaching, onboarding-style guidance, and customer-facing communication.